FAQ

FREQUENTLY ASKED QUESTIONS

REGISTRATION AND ACCOUNT INFORMATION

Q. How can I create an account?

It’s simple, and only takes a couple minutes! Click “LOGIN / REGISTER” on the top right corner, click on “CREATE AN ACCOUNT” and fill out all the required fields. A business license or sellers permit must be attached for us to ‘activate’ your account 

Q. I registered, but I still cannot access the website. What should I do?

Do NOT submit another application. After submitting your initial application and required documentation, we need to review and verify your information. This procedure usually takes 1-2 business days, but may take as long as 3 business days. Once your application is verified, you will be able to access our online store. Your login credentials will be sent to the email address you provided in your application. Please note that this email may get filtered into your junk/spam folder. If you haven’t received your login information in 3 days, please contact us at (213) 929-4900.

Q. Why does my application need to be verified?

Because we are an online wholesaler, we are legally required to make sure our merchandise is purchased for resale only.

Q. Can non-US-residents buy?

Yes. We cater to all resellers, including businesses located abroad. International businesses will usually have business certificates or equivalent documents provided by their respective federal/regional governing bodies. Please make sure to provide any, and all such documents in your application.

Q. Will my personal information be sharead with other companies?

We value our customer's confidentiality and privay. Your information will not be shared with other companies or individuals.

Q. Can I change my login ID and password?

Your login ID will always be your email. You can change your login email and/o0r password by clicking "My Account" then "Change ID & Password"