Shipping & Returns
- Shipments will be processed in the order they are received. Allow up to 3 business days for standard shipments to be processed. Same-day shipping is possible if requested via memo, but may take an additional day to process.
- Shipments will begin processing once payment information has been received. After placing an order, if payment is not released within a timely manner, we may cancel the order at any time.
- Please acknowledge that a shipping charge will be applied to the order upon your requested shipping method. Shipping charge calculations are applied only after the package has been sealed and weighed.
- All orders will be shipped via UPS Ground unless specified otherwise.
- Please keep in mind that 3-Day, 2nd Day Air, and Next Day Air services will have a higher shipping charge, thus White Birch cannot be held responsible if the anticipated shipping charges are higher than expected. Please contact a sales representative for any questions regarding a specific shipping method.
- Shipments are processed during business hours Monday through Friday from 8:30am to 4:30pm (PT). Shipments cannot be processed over the weekends or holidays.
- If you are not satisfied with our merchandise, you may return the items within 10 days of receiving the order.
- All returns will be either exchanged or given store credit.
- 20% restocking fee will be applied to every return that is non-damaged.
- Packages that have been opened or are not in their original packaging are not accepted.
- Claims must include: Company Name, Invoice Number, Style Number, Color, Quantity, Sizes, Reason of Return and Pictures of damaged items.
- All sale items are "final sale" and not eligible for return or exchange.
- White Birch prides itself in quality garments. However, there may be circumstances that are out of our control in which some merchandise may be damaged during transit. It will be the customer’s responsibility to inspect all goods before releasing it for sale. The same applies for merchandise with an incorrect quantity amount.
- Items damaged by retail customers will not be accepted and cannot be returned.
- Please mail the package to 2831 S. Santa Fe Ave. Vernon CA, 90058. All returns must have an aprooved RA form attached.
For all returns and damages, please email us at firstname.lastname@example.org